Meet Freshworks

About the company

Freshworks Inc. is one of the largest players in the field of cloud-software products that improves collaboration and communication both internally with your team and externally with your customers. Freshworks' flagship product, Freshdesk, is a software tool that helps organisations to provide excellent customer service via e-mail, telephone, website, forums and social media. With the help of Freshdesk, companies can better manage all customer contact through these channels. Thanks to the ticketing management system that uses smart automation, your customer employees work better and faster together!

Freshworks also has several other products:

  • Freshservice, a cloud-based service desk and IT service management solution
  • Freshsales, a CRM tool and sales system for driven sales teams
  • Freshcaller for call centers
  • Freshteam, a software to track applicants;
  • Freshchat, a messaging software
  • Freshmarketer, an marketing conversion optimization suite

As a global player, Freshworks has offices in San Bruno (California), Germany, the United Kingdom, Australia and India. Freshworks is supported by Accel, Tiger Global Management, CapitalG and Sequoia Capital India, among others. The organisation has more than 150,000 customers worldwide such as Auto1, BAM Belgium, Brunel, Descartes, Manpower, KUL, NHS and Travix.

Raymond Hüner, General Manager Benelux & Nordics: "Utrecht allows us to meet our business challenges"

“Why Utrecht? Access to talent and proximity to clients are the main reasons that we have established ourselves in Utrecht. The location of Utrecht is unique in the midst of the airport (Amsterdam), seaport (Rotterdam), brainport (Eindhoven), an intersection of highways, waterways and railways. This gives access to a huge talent pool and easy access for and to our customers. In addition, our new office is on top of the Utrecht Central Station and the world's largest biking park is located right underneath our building. At the Freshworks office in Creative Valley CS there is a vibrant dynamic and a mutual stimulating factor of various young and fresh companies that positively influence each other. ”​

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